Becoming an Emirates cabin crew member is not only about serving food and taking care of passengers.
The training is a long and exciting journey where you learn about safety, emergencies, medical situations, security, customer service and the Emirates way of working.
New joiners in EK go through intensive 7,5 weeks of training in Dubai at the Emirates training facilities.
The training includes classroom lessons, practical training, e-learning, simulator training and exams.
Here is a very short overview of what the Emirates training looks like, just to give you an idea:
Induction - The First Days
The first days are about getting to know Emirates, your new job and your training. You will be welcomed to Emirates and introduced to the training programme.
During the first days, they will go through:
Welcome to Emirates
Welcome to training
Corporate induction
Customer Journey Training
E-learning
Medical formalities
Discover Dubai Tour
The Corporate Induction helps you understand Emirates, its values and how the company works. You also learn about the customer journey, what passengers experience from the moment they arrive at the airport until they leave the aircraft. And because you are starting your new life in Dubai, you will also get the chance to discover the city.
Safety & Emergency Training - SEP
One of the biggest parts of the training is Safety and Emergency Procedures, also called SEP. This is one of the most important parts because the safety of passengers is your number one responsibility. You will learn what to do if something goes wrong during a flight.
The things they will go through:
Aircraft Training
You will learn about the aircrafts that you will work on:
Airbus
Boeing
Aircraft systems
Doors and exits
Emergency equipment
Safety procedures
Safety demonstrations
You need to know the aircraft very well because, during an emergency, you need to react quickly.
Fire & Smoke
You will learn how to deal with different types of fires on board. You will learn how to use firefighting equipment and how the cabin crew should work together during a fire.
Decompression
A decompression happens when the air pressure inside the aircraft changes suddenly. You will learn what happens during a decompression and what you need to do. You will also practise using oxygen equipment and helping passengers.
Ditching
Ditching means an emergency landing on water. You will learn how to prepare passengers and use the emergency equipment.
- Practical training can include:
- Entering the water with a life jacket
- Practising an aircraft ditching
- Working as a team
- Setting up the life raft
- Using the life raft
- Moving away from the aircraft
This can be one of the most exciting and challenging parts of the training.
Turbulence
Turbulence is something cabin crew experience during normal flights. You will learn how to protect yourself, secure the cabin and help passengers during turbulence.
Emergency Evacuation
You will also learn what to do when passengers need to leave the aircraft quickly.
You will practise:
Emergency commands
Opening exits
Using evacuation slides
Helping passengers
Working as a team
Moving passengers away from danger
You practise these situations so that you can react quickly during a real emergency.
Rules & Teamwork
There is also classroom training about the rules and responsibilities of being cabin crew.
You will learn about:
Basic aeronautics
Cabin crew briefings
Crew Resource Management (CRM)
Flight Time Limitations (FTL)
Licensing requirements
Safety demonstrations
Crew Resource Management - CRM
CRM is about communication and teamwork. Cabin crew and pilots need to communicate clearly and work together, especially during difficult situations. Being cabin crew is not about working alone. It is about being part of a team.
Medical Training - GMT
Another important part of the training is Group Medical Training, also called GMT. You learn what to do if a passenger becomes sick or needs medical help during a flight.
You will learn about:
CPR
First aid
Basic Life Support
Bleeding
Burns
Choking
Asthma
Diabetes
Epilepsy
Heart problems
Allergic reactions
Broken bones
Sprains
Shock
Childbirth on board
Aircraft medical equipment
Alcohol intoxication
Appendicitis
Death on board
Dislocations
Eye injuries
Food poisoning
Head and neck injuries
Hyperventilation
Stroke
Heat and cold-related illnesses
Security Training
Cabin crew also have an important job when it comes to security.
You will learn about:
Security checks
Sabotage
Hijacking
Weapons recognition
Customs rules
Conflict management
Personal security
Security Checks
Before passengers come on board, cabin crew have to check the cabin. You learn what to look for and how to report anything unusual.
Suspicious Objects & LRBL
LRBL means Least Risk Bomb Location. You learn what to do if a suspicious object is found on the aircraft.
Self-Defence
You may also have practical security training.
This can include:
Self-defence
Restraint techniques
Dealing with difficult situations
The purpose is to help protect yourself, the passengers and the aircraft.
Image & Uniform Training
You learn how to wear the famous Emirates uniform and how to maintain a professional appearance. But it is not only about the uniform. You also learn about grooming and taking care of your professional image. You also learn about living a healthy lifestyle, including fitness, healthy food, good sleep, staying hydrated and taking care of your body and well-being.
You will learn about:
Uniform
Hair
Make-up
Skin care
Nail care
Hair care
Shoes
Hat / veil
Fitness and nutrition
Professional appearance
Service Training
This is where you learn how to give passengers the Emirates experience.
Different Cultures
Emirates passengers come from all over the world. You learn how to communicate with people from different cultures and backgrounds.
Different Passengers
Every passenger is different. You learn how to understand their needs and give them the right service.
Communication
Good communication is very important.
You learn how to:
Speak clearly
Listen to passengers
Be polite
Handle different situations
Help passengers with their needs
Etiquette
You learn about professional behaviour and how to create a comfortable atmosphere in the cabin.
Food & Drinks
Of course, you also learn about food and drinks.
You practise:
Meal service
Drink service
Food presentation
Service procedures
Passenger interaction
Mock Aircraft
You will also practise your service skills inside a mock aircraft cabin.
You can practise situations such as:
Boarding
Welcoming passengers
Preparing the cabin
Serving meals
Hospitality
Helping passengers with special needs
Handling passenger requests
This helps you feel more prepared for the real aircraft.
Exams & Assessments
During the training, you will have exams and practical tests. You need to show that you understand the information and can also perform the procedures correctly. Some parts are written tests, while others are practical.
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You will never forget these 7.5 weeks as long as you live. It will be some of the most intense training you have ever done in your life. But once you get through it, you will be so proud of yourself😊
Anyway, these were just some of the things you will do during Emirates cabin crew training. There are so many more things to learn and experience, but I only wanted to give you a small idea of what the training is like.
If you are reading this post and will soon be moving to Dubai to start your new chapter, I wish you all the best ❤️
You are going to have so much fun and probably not much sleep😄✈️🇦🇪
