Sample interview
questions/answers for cabin crew
Written by: Razibul Hassan
((Very informative and hopefully this would be helpful to you guys))
What
are the responsibilities of a cabin crew?
Answer: The cabin crew has to greet the passengers as they
board the aircraft, direct them to their seats and ensure that the entire
luggage is safety stored away in the over head cabins. Once all the passengers
are on board then the cabin crew demonstrate the emergency procedures whilst
the plane is preparing for takeoff.
Air cabin crew is responsible for the safety of passengers and is specially
trained to deal with security and emergency situations. Besides ensuring
the safety of the aircraft, air cabin crew is also employed to ensure
passengers are comfortable and that the flying experience is a pleasant one.
Air cabin crews attend to
passengers’ needs throughout the flight and provide a high level of customer
service, serving refreshments and selling duty-free goods.
They are expected to be
friendly, enthusiastic and courteous at all times. During a flight
the crew members assist passengers, make calls on behalf of the captain and
serve food, drinks and sell duty free goods.
In case of emergencies, cabin
crews are there to reassure passengers so that they follow the correct
emergency procedures. The crew may have to deal with several emergencies such
as cabin fires or first aid situations.
At the end of a flight cabin crew members are there to make sure that
passengers disembark the aircraft safely. The crew members are then asked to
complete a written report that records all details of the flight; for instance,
duty free sales, food and drinks sales, any unusual incidents and customs and
immigration documentation.
What
are your very personal strongest points?
Answer:
I have a very Cool & dignified attitude that strengthens me a
lot… & to win the hearts of people. I am a hard worker,
reliable, dedicated, responsible and caring.
“I am confident and outgoing”
“I enjoy taking challenges”
“I’m a strong team leader”
“I am ambitious”
“I am dedicated and hard working”
“I am a good communicator”
“I work well without supervision”
“I enjoy learning through my work”
Why do
you want to be a cabin crew?
Answer: I would love to be a flight attendant for
xxxx, because I have exceptional customer service skills and the ability to
interact with people on a professional and personal level is one of my best
assets. I know I would be an excellent representative of this airline. It’s
really my dream to become a flight attendant, and I like taking care of other people
and when my friend informed me of you recruitment I felt that it was my
opportunity especially when I saw it was your airline which I have been longing
to work with. I enjoy working with people and helping them. Also I think it’s
nice to have an exciting work environment that changes all the time like place,
people, weather etc.
What
are the strengths that make you a suitable candidate?
Answer: I believe I am the best candidate for this position
because I am young, energetic and have the ability to take up challenges. I
understand this job requires a lot of hard work and dedication, an in depth
knowledge about the company policies and ability to work in a team. I am pretty
hard-working and can manage affairs in a team. Also I am good at adapting to new
environments and learning about new organizations. Beside a hard worker and I
am motivated to join the company. I like to learn new things and I am
ready for the challenges that come with this position. I am a person with
strong interpersonal skills and have the ability to get along well with people.
I enjoy challenges and looking for creative solutions to problems. I believe in
character values, vision and action. I am quick in learning from mistakes.
“I am confident and outgoing.”
“I enjoy taking challenges.”
“I’m a strong team leader.”
“I am ambitious.”
“I am dedicated and hard working.”
“I am a good communicator.”
“I work well without supervision.”
“I enjoy learning through my work.”
So I believe I’ll be the best
candidate for this position.”
Why do
you think some passengers take their frustrations out on cabin crew, even though the cabin crews are trying to help them?
Answer: There are probably a number of reasons why Flight
Attendants will face these frustrations.
a) The passengers are in unfamiliar circumstances; they have probably had a
hard time getting through ticketing, immigration and finding their way around
the airport. Through the whole process you, as a Flight Attendant are probably
the first person they have had to vent all this frustration on.
b) Many passengers are uncomfortable or even afraid of flying; this frustration
could be a sign of this fear. Almost certainly they are in unfamiliar
circumstances.
c) If the passenger has transmitted or gotten up early for the flight, they are
probably tired and this tends to make people irritable.
What
would you do if you saw one of your colleagues being deliberately rude to a
passenger?
Answer: Firstly I would check with the Flight
Attendant to make sure I heard and understood everything correctly. It would be
terrible to falsely accuse someone. Maybe I had miss-heard.
If the Cabin Crew seems to be genuinely at fault I would report it to a senior
Flight Attendant. The reputation of the company and the enjoyment of the
passengers is of course a very important concern.
If I was the direct superior of the Flight Attendant, I would ask them the
circumstances of the incident and take appropriate action. The crew would
be given a verbal warning but the incident would be recorded in the crew
briefing note.
I would also approach the concerned passenger to find out if he was at all
affected by his encounter with the crew and try to fix the situation.
What
would you do if a commercially important passenger complained that another
commercially important passenger is snoring too loudly behind him?
Answer: I would listen and sympathize with the passenger, but
of course I cannot awaken the snorer (just yet anyway).
Offer earplugs and empathy will do a lot to elevate the situation. Maybe a
drink will also help the passenger ignore the snoring. I can also suggest
headphones piping in music.
If, for
example, there are 60 children on the flight, but you only have 40 toys. How
would you deal with this situation?
Answer: There are a number of things I could do here.
a. I’d check out each kit and if appropriate I’d beak it down into a
coloring book for one child and a puzzle for another. I have done this before
and it works out fine in most cases.
b. I’ll make sure the kit is age appropriate, some of the older kids may not
want the entertainment items inside, so I’d make a call on the age limit when
handing out the kit.
What
would you do if the seat belt signs were on and the aircraft is about to take
off, but a passenger insist that he has to kneel down to conduct his prayer due
to religious reasons?
Answer: Well obviously this is a delicate situation. However first and foremost
is Passenger safety?
I would deal with this situation by calmly speaking to the passenger and
telling him we respect his choice to pray but he cannot do this during take-off
because of the danger to himself and other passengers. I would politely ask him
to take his seat.
Also if I were a junior Cabin Crew I would confer with a senior as there are
many things involved.
Tell us
about yourself?
Answer: a. A brief summary of your personal details: You have
to give your name, where you are from and a brief review of your resume. You
may also provide any other personal detail that you choose to provide.
b. Education: You should tell the interviewer about your educational
qualifications and any relevant miscellaneous educational qualifications that
you might have amassed.
c. Professional
experience: Standard questions during a job interview are “tell
me about your professional experience”. Depending on whether you are a novice
or an experienced professional, you should share your previous job experiences.
If you are a novice, then, you could tell anything that you think would be
relevant for the job. You may provide a scope of your educational capabilities
and strengths or any of your hobbies, etc.
d. Your
weaknesses and strengths: One of the tricky interview questions
that you might be asked is “tell me about your weaknesses and/or strengths”.
Therefore, you should prepare for such questions. A common mistake is to take
strength and present it as a weakness. You should be honest. You may share
one-two of your weaknesses and the way you have (successfully) corrected or
handled these weaknesses. On the other hand, do not boast your strengths. Tell
about some of your strengths as having a positive impact on your professional
capabilities.
Sample 1:
I am …………… and I am staying in the city from
past …….. Coming to my personal life I always believe two things:
which makes me successful my hard work and my honesty and I consider
these two as assets of my life. Coming to my educational
qualification I am …….student form ………. My hobbies are ………………..
Sample 2:
My name is …….
I am from ……..
I did my graduation from ……..
I had also done a course in ……
My hobbies are during my free time
I love to ……. or listen to ……….. song.
My strength are: I have a positive attitude and I’m hard
working. As for now these are all about me. Thank you!
Do you
prefer working with others or alone?
Answer:
I work happily alone because I am a self-starter, driven by a challenge but I also
enjoy interacting with people and can work well within a team as well.
I think it depends on the type
of the work. Sometimes it’s easy to work as a team & sometimes it’s easy to
work on your own. But
I like both.
I’m a decent worker myself, but
dealing with all the people who make up a team, having to talk to them, and
tell them what to do, having to work together like that…
It’s a lot easier for me to
just do the work by myself.
I believe that people thrive
when they are part of a team. Each person has their strong points and weakness.
SO, there for, if you have the right team leader, they should know who they can
count on for what when a team project is assigned. Being a team player is a
very helpful thing, it builds peoples characters and social awareness.
I enjoy working with people,
getting different ideas, trying different way of doing things, but I also enjoy
the solitude of working alone. It really depends on the job and/or the mood I
am in..
Do you
like being around people?
Answer:
Yes I do. I always enjoy people’s company around me and I highly value others’
opinion, experience and criticism. ‘Air cabin crew’ job responsibilities
greatly related to people and an air cabin crew must fulfill passengers’ needs
throughout the flight and provide a high level of customer service, serving
refreshments and selling duty-free goods. I already applied for the job because
I greatly enjoy being around people.
What is
the most important quality a cabin crew should have?
Answer: Being a cabin crew requires a person to have solid
interpersonal skills. The person should be always cheerful and should not show
their frustrations or anger to the people around them. This is the most important
aspect of being in the cabin crew.
Why do
you wish to join us as a cabin crew?
Answer:
Sample 1:
I want to be a cabin crew because being a part of it, I’ll get the chance to
interact with various kinds of people belonging to different regions, religions
and cultures.
Sample 2:
I want become the cabin crew because cabin crew is a
very challenging job for any person, and I want looking for an international
career opportunity. Besides that, I also can chance to serve many different
types of passenger.
Sample 3:
‘Being a cabin crew’- the most important thing is we
can gain self confidence within us by being far away from our
family and also be independent. Apart from this we can interact with
different peoples of different regions and religious. We can learn many things
from them about their cultures, living style etc. It also gives me a
chance to develop on self confidence and other soft skills like
decision making, communication, teamwork, planning, prioritizing,
problem solving and many more…
Why
should we hire you?
Answer: I’m
a good fit for the position. I have what it takes to solve problems and do the
job. My high energy and quick learning style enable me to hit the ground and
size up problems rapidly. My colleagues would tell you I’m a team player who
maintains a positive attitude and outlook. I have the ability to stay focused
in stressful situations and can be counted on when the going gets tough. I’m
confident I would be a great addition to your team. I have what it takes to
fill the requirements of this job – solve customer problems using my excellent
customer service skills. I will be an asset to your company. I look forward to
being a part of your team.
source:
http://razibulhassan.wordpress.com/2010/04/01/sample-interview-questions-for-cabin-crew-airlines-flight-attendant/
