Thursday, March 8, 2012

Typical Cabin Crew Interview Questions!

Why do you want to work for our airline?  

What makes you better than the next candidate and, Therefore, why should we offer you the position? 

Describe a situation at work where you have had to be Flexible. 

How do you feel about working with people from different Cultures and backgrounds? 

Give us an example of/when/how....

You have influenced others :

Dealt with cultural diversity:

Made a bad decision:

Made a good decision:

Taken a risk:

Dealt with argument:

Give us an example of/when/how.... 

You have better customer service.

Bent the rules to meet an objective.

Delivered sensitive news to someone:

Showed compassion and empathy:

You’ve made a professional mistake and what you’ve done to overcome it:  

Give us an example of/when/how....

Made a team decision that others haven’t liked:

How do you share you plans and mental models with others?

You’ve made a big decision:

Others in a team have made /implemented a decision that you disagree with.

How do you deal with it?

How do you adapt?

Done something well:

Give us an example of/when/how....

Dealt with an awkward situation:  

Why do you want to be a cabin crew member? 

What skills could you bring to this position? 

Why do you want to change your current company and role? What do you think the role of cabin crew involves? 

What qualities do you think a good cabin crew member should have? 

What qualities do you have that you feel would make you a good cabin crew member? 

When have you thought that your customer service could have been better? 

Tell me about a time you had to deal with a difficult customer?  

What are the disadvantages of being a flight attendant? 

When have you handled a customer complaint? 

Have you successfully worked with a difficult co-worker? 

What are your best qualities/greatest strengths?

How would you define good customer service? What is the key to providing good customer service? 





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More informative info related to the cabin crew job here:::

http://cabincrewdreamer.blogspot.se/2013/04/summery-for-newbie-cabin-crews.html
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6 comments:

  1. Do you know if in the reach test, I can reach on tip toes? I'm 1'60

    :)

    ReplyDelete
    Replies
    1. 100% u will b able to reach it with both ek and ey,,,
      Cause im 160cm as well and i could reach it,,,, good luck

      Delete
  2. Hello, for females, can you tip toe with only one foot touching the ground? Or must both of your feet touch the ground? Because I can reach 210cm tip toe with only one foot touching the ground but if I were to tip toe with both feet touching ground, I failed to reach the target: (

    ReplyDelete
    Replies
    1. hi dear
      ....i dont think you can do it with only 1 foot touching the ground...both feet has to be on ground and on tip toes....
      but im 160cm (5´3) and i have had co workers who been 157cm and 158cm making these reach test with etihad...
      i dont know how tall u are ´´anonymous´´ but sometimes its different on the actual reach test than when we do it at home...
      ex i have been to assessment days with ek and there been times i didnt reach...and there were times i did reach...weird right
      but hopefully u will make it dear
      good luck
      have a nice day
      xxxx

      Delete
  3. Hello, I would l like to ask you questions about the arm reach. So in order to reach 210cm, you can tip toe right? But while your tip - toeing must both of your toe touch the ground or as long as one of your toe touches the ground? Because I can easily reach 210cm if I tip toe with only one toe touching the ground. And what happens if your finger just only pass 210cm, like just only pass the line? Will you still be qualified?

    ReplyDelete
    Replies
    1. dear Purple Mint...
      both toes has to be on ground..standing on tip toes...and as long as ur finger touches the 210cm line u will pass....
      have a lovely sunday
      xxxx

      Delete